NFL Riddel Shop – Frequently Asked Questions

Welcome to the NFL Riddel Shop FAQ section! We’re here to answer all your questions about our premium NFL merchandise, shipping policies, and more. Whether you’re building your ultimate man cave collection or gearing up for game day, we’ve got you covered with championship-level service.

Product Questions

What types of NFL merchandise do you offer?
We specialize in premium NFL collectibles and game-changing gear for true fans. Our curated collection includes authentic jerseys, autographed helmets, display cases, and other high-quality memorabilia perfect for building your ultimate fan shrine or suiting up for tailgate season.
Are your products officially licensed by the NFL?
Absolutely! All our merchandise is 100% authentic and officially licensed by the NFL. We only offer collector-grade items that meet the league’s strict quality standards.
Do you carry merchandise for all NFL teams?
Yes, we proudly support all 32 NFL teams. From the Arizona Cardinals to the Green Bay Packers, you’ll find gear for your favorite team in our shop.

Shipping & Delivery

What shipping options do you offer?
We’ve engineered two winning shipping options to match your game plan:

🏈 Standard Shipping: Our quick strike offense delivers in 10-15 days after 1-2 day processing via DHL or FedEx ($12.95 flat rate).

🦅 Free Shipping: The strategic long game delivers in 15-25 days after 1-2 day processing via EMS (free on orders $50+).
How long does order processing take?
All orders are prepped within 48 hours – faster than most teams review game film! After processing, delivery times depend on your chosen shipping method.
Do you ship internationally?
We ship worldwide to fellow NFL faithful, though we occasionally call an audible on certain remote areas that require special coverage. Some Asian destinations are currently in our expansion plans. If you have questions about shipping to your territory, our customer service team will give you straight answers – no coach speak.

Payments & Orders

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, hassle-free transactions.
Can I modify or cancel my order after placing it?
Our team moves quickly to process orders (like a wide receiver on a go route!), so changes may not always be possible. Contact us immediately at [email protected] if you need to modify or cancel your order, and we’ll do our best to accommodate your request.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey from our Dallas HQ to your doorstep with championship-level precision.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. If an item doesn’t fit your system, our hassle-free return process has more protection than a quarterback’s pocket. Just contact our fan support team to initiate the process.
Are there any items that can’t be returned?
For health and safety reasons, certain personalized or autographed items may not be eligible for return. Please check the product description for specific details or contact our team with questions.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Account & Customer Service

Do I need an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save your shipping information, and build your ultimate collection wishlist for future purchases.
How can I contact customer service?
Our fan support team of fellow football fanatics is standing by to assist you at [email protected]. We pride ourselves on giving straight answers – no coach speak!
Where is your company located?
Our headquarters and warehouse are strategically located at 2191 Ferrell Street, Dallas, US 26036 – positioned like a perfect stadium sightline for efficient distribution.

Still Have Questions?

Our team is ready to help you build your ultimate NFL collection. Contact us at [email protected] for personalized assistance from fellow football fanatics.

Ready to gear up? Shop Now and experience delivery that would make any special teams coach proud!